Chinese Emotional Support Hotline

Interested in volunteering? 

We are always looking for new volunteers to staff our hotline! Please apply by filling out our application form HERE, or contact us at [email protected].  

Hotline Listener Volunteers: 

Time commitment = 2 hours per week 

• Answering phone calls and listening callers through their stress, anxiety and other 

• Providing information and making referrals to community service agencies 

• Recognizing risk factors including, but not limited to, suicide, child safety, self-harm, and 

• domestic violence, and addressing them with supervisors and crisis response services 

• Must be fluent in Chinese (Mandarin) + have basic English skills 

• Work from home 

Hotline Supervisor Volunteers: 

Time commitment = 4 hours per week 

• Help monitor our frontline volunteer listener’s calls, provide feedback and act as a point 

• of contact during volunteer shifts for any guidance 

• Assisting volunteers in communication & providing emergency response plans during 

• crisis situations (i.e. suicide, family violence, etc.) 

• Help our volunteers search for community resources during their shift 

• Must have relevant education or experience in related fields such as social work, 

• psychology, counselling, mental health, helpline volunteering, community resource work, 

• Must be fluent in both English & Chinese (Mandarin) 

• Work from home 

Work location: working from home 

Closing date: until filled